Our customers rely on us to ensure that their IT infrastructures remain reliable, fit-for-purpose, and properly aligned to their business needs. To achieve this, both our operational support and project services work within a clearly defined and ITIL-aligned service framework designed to ensure that customers get the functionality, availability, capacity, and security that they need from their IT infrastructure.
We work with our customers to build with them a virtuous circle of strategy, design, transition, operation and continuous improvement. This helps to ensure that customers get both what they expect and what they need from their investments in IT – both today and tomorrow.
Knowledge of ITIL Foundation principles is a core competence of all of our senior support staff. A key driver is ITIL Foundation certification within our ranks. Our processes are themselves subject to an ongoing process of continuous improvement, to ensure that we remain effective and efficient as new technologies emerge and supporting tools evolve.
In Australia we have developed a process known as Datacom Good Practice. The framework combines ITIL® V3 and ISO 20000, another global standard outlining the guidelines for information technology service management systems.